Call Center solution for better customer exprience

With high flexibility and scalability, our professional Call Center solution can help all types of enterprises (SMEs, Startups, and others) to optimize their cost

Contact Us

Watch Demo

Benefits

Features

Testimonial

Applications

Contact

Quick and easy setup, unlimited scalability of Call Center
No incurred cost for hardware/ IT operation. Log in and experience our professional Call Center solution.
Set up your Call Center in minutes
Storing customer data 
Save customer data with StringeeX contact using custom fields to indentify customers, even as soon as the call 
Save customer issues using tickets, allowing agents to track the entire process while handling customer issues
Call Reports & Statistics
Access to overall reports of call monitoring, detailed reports of each call, receipts, agents, and campaigns. 
Quickly analyze generated reports to track the performance and outcomes of each agent in the Call Center.

Ready To Transform ?

BOOK A DEMO FREE

Call Center Features

Hotline

Set up various phone number types (1800, 1900, landline, mobile)

Interactive Voice Response (IVR) 

Identify, segment, and route callers to the best-suited queue

Conference call 

Conference calls among supervisors, call agents, and customers.

Business hours

Customize business hours for each center, group, or department

Voice mail 

Allow callers to leave a voicemail in case all agents are unavailable or outside of business hours

Forward-to-phone 

Direct calls to agent's personal phone number (when agents are out of the office or have no internet connection Wifi, 3G/4G)

Transfer calls

Conference calls among supervisors, call agents, and customers.

Automatic Contact & Ticket creation 

Automatically create a ticket for each call with the information of the contact. Agents can share contacts and tickets with other agents for support.

Automatic Call Distribution (ACD) 

Automaticall distribute calls to the agent supporting the customer, or assigned/priority team/department

After-call work 

Give agents wrap-up time to complete follow-up tasks after each customer interaction before starting a new call

Queue

Give callers the option to remain in queue: voicemail, music, recall option.

Real-time Monitoring 

Customize business hours for each center, group, or department

Call analytics

Call metrics and statistics (call status, agent information, caller information). Analytics of center productivity, agent productivity, SLA compliance

Call recording 

Voice and video records of calls. Offers storage and playback of call records to assist management

Blacklist numbers 

Set and block harassing numbers (blacklist) in the queue or IVR

Mobile app 

Allow outbound calls from Mobile App (Android & IOS) to any customer phone number via the Call Center Hotline. Save call history and create tickets on the app

Ready To Transform ?

BOOK A DEMO FREE

Outstanding clients
Testimonials
From Happy Customers
Kevin
"The best software we have ever used"
The awesome software to take calls, monitor and omni-channel respond and even get reports all in one. The best part for me is that It did not take time to train our employees because of all user-friendly features. StringeeX helps us improve customer experience and save call fee.
Sale director
"Customer Experience Greater"
It easily integrates with a firm's ERP and CRM mobile app system and this increases customer satisfaction and employee efficiency
The features are easily customizable with a user-friendly interface.
Implementation is very fast and easy.
Cekna B.
Systems Engineer
Rhaiana S.
Assistente administrativo
They were quick to resolve any dropped call issues I encountered. The customizable features and user friendly interface make it an excellent tool for resource management. I have no complaints about this product and my only suggestion would be to add reporting capabilities.
"A High-end Contact Center; Great Customer Experience"

Ready To Transform ?

BOOK A DEMO FREE

Simple for manager, supervisor, and agent
Deep integration
Quickly integrate with all CRM software, mobile apps, and websites using Stringee SDK/API.
Control by Visual
Cut down on training time from months to several minutes. Your agent could use the Call Center with the simplest gestures
As our software does not require expert technical knowledge, managers can easily add users, assign tasks, and supervise agents from both desktop or smartphone
Easy to manage 
Start 10-day trial

To experience management and customer care platform

Free trial

Copyright © 2023 Stringee. All rights reserved.

STRINGEE JOIN STOCK COMPANY

RESOURCES

Terms of Service

Documents

Privacy Policy

Stringee API Community

BOOK A DEMO FREE

COMPLETE REGISTRATION

Complete the form below and one of our sales experts will be in touch in 1 business day.